Human and Organizational Development

 

Human Resources Diagnosis and Management:

  • Employee´s experience survey (Working atmosphere).
  • Description and assessment of working positions.
  • Skills and performance assessment.
  • Training assessment.
  • Assessments and diagnosis.
  • 360º feedback.
  • Teams efficiency.

 

 

Customer Satisfaction, Service quality and Clients’ Profile:

    • Customer´s experience survey (customer satisfaction).
    • Clients’ profile.
    • Service quality.